Return Policy


Our Return Policy:

As our products are specially made to order and personalized for the recipient. Please note that once an order has been processed and/or shipped, a customer cannot contact us to:

- Make changes to the customization information;

- Change the book title; or

- Cancel their order


Money Back Guarantee:

Our money back guarantee means that if, for any reason,  the item you have ordered is defective you can return it to us for prompt replacement or refund within 30 days of delivery.  Our website is designed to give customers every opportunity to check all input/personalization and dates. Please make sure to confirm the correct spelling and personalized information while placing your order.  We read all orders and will email you if we spot anything that looks obviously inconsistent or in error, but we can take no responsiblity for your data input and will normally accept and print it just as you have provided it to us.

 

Defective Items:

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.

We will not replace or refund any product until such time as we have received the defective product.



 
 

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